FAQ


1. Why should I try PETGROUND?
- You are educating your puppy to relieve himself at home
- You're tired of having to clean the floor every two minutes and use puppy pads
- You spend most of your time away from home
- You would like to avoid damage to your carpets, furniture or floor
- You live in a flat and you do not have a garden
- You have a garden and you are tired of your dog ruining it
- You want to prevent your pet from getting cold at night, get wet when it rains or freezes when it snows
- You have an older dog that is starting to not control his needs
- You have little mobility

2. How often should I order a new PETGROUND?

We recommend that PetGround should be replaced every 1 days depending on the size of your pet and how often he uses it.

We have different plans so you can change it every 1, 2, 3 or 4 weeks. Changing the plan once you have subscribed is very easy!

3. What kind of grass is it?

Our turf is composed of an 80% of Festuca Arundinacea and an 20% of Poa Pratensis.

It’s a grass pleasant to the touch that requires just a little maintenance and is very resistant to diseases. This variety of grass has little need for irrigation, is resistant to trampling, with great tolerance to shade and salinity. Supports both high and low temperatures very well. This mixture of seeds adapts perfectly to summer heat, drought, areas of shade in the garden, and conditions of intense use.

4. What is the shipping policy?

The shipment is always free in the peninsula and will be made only on Mondays to guarantee the freshness of the lawn.

5. Can I pause my shipments?

Yes, simply log in to your account to skip a shipment or to receive it in another location.

6. Is PETGROUND available where I live?

PETGROUND is available throughout the Spanish and Portuguese national territory (except few islands).

7. Does PETGROUND offer training tips?

Most dogs understand PetGround instinctively. Still, we understand that there are some dogs that don’t understand it as fast as others and therefore, you can visit our advice section or write to info@petground.es so we can help you!

8. What's up with the rain?

If you have your PETGROUND on your balcony or in an outdoor location, we recommend that you cover it or move it indoors while it is raining.

9. What happens if there is a problem with my order?

If your order arrived with some flaw or you received an order that was not yours, please send us an email to info@petground.es so we can solve the situation as soon as possible.

10. When is the shipment made?

We ship on Monday of each week. The shipment takes between 24-72 hours depending on the city.